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Account Management

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MessageMedia has introduced the concept of sub-accounts allowing our postpaid customers to more effectively manage their account hierarchy. In the past, a customer who wanted to share information among their teams had to share with every user under the company account. Now a company can ensure only data is shared among work functions who require access to the information. 

The hierarchy is as follows:

Parent Account

Every top-level customer account is referred to as a Parent Account as this is the overarching account with the ability to manage Sub Accounts. An administrator accessing the parent account can conduct the following tasks:


Sub Account

A Sub Account is only available to postpaid customers and is created by an administrator at the Parent Account. A Sub Account can have one or more users and has the following attributes:

All users associated with a sub-account have access to the information above, so team members can access the same information without having to share with employees working outside the team. One of the major benefits of using sub-accounts is that team members needing to access the same information (e.g. monitor an inbox), don't have to share credentials. If a user leaves the organisation, they can simply be removed from the account without impacting any data or other users.

For a closer look at Sub-accounts, including how to set them up and invite users, see this article


A user is simply a profile with access to login to the MessageMedia Hub web portal. A user can be invited to one or more accounts by an account administrator. A user can have one of the following access permissions:

Users can be added or removed without impacting the account.

Account Relationships

There are three basic ways you can have your account set up.

1) Parent account with Users:

2) Parent account with sub-accounts and sub-account users:

3) Parent account with users PLUS sub-accounts with sub-accounts and sub-account users (a combination of the first two options):

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